Top Queries
I Have Created a Return Request. When Will the Product Be Picked Up?
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 1 – 4 days.
I Have Created a Return Request. When Will I Get the Refund?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
- NEFT – 2 to 4 business days post refund initiation
- Online Refund – 2 to 5 days post refund initiation, depending on your bank partner
What Will be the Delivery Cost?
Delivery fees will be automatically calculated based on delivery location on the Checkout Page.
Is Cash on Delivery Available?
Cash on Delivery is only available for Hyderabad Customers.
Shipping, Order Tracking & Delivery
How Do I Check the Status of My Order?
Please tap on “Orders” section under My Account menu of the Website to check your order status.
How Are Orders Placed on Getsasta Delivered to Me?
All orders placed on GetSasta are dispatched through courier partners such as Blue Dart, Delhivery Etc
Does Getsasta Deliver Products Outside India?
We ship all over the world through DHL, BLUE DART, UPS, DELHIVERY, Shadowfax, FedEx, XPRESSBEES,
and Amazon Prime.
I Have Received a Partial Item/Partial Order or An Untenanted/Void Packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
- You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the packet and box(if any)
- If a pilferage delivery was received, pilferage claims must be made the same day.
- You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
- You have used the item for which claim was raised.
- In case of a component missing from a multi-component item such as Kurta, inner wear sets etc. only exchange return option would be provided basis serviceability and product type
Cancellations and Modifications
You can cancel your orders under My Orders. Please tap on “My Orders” section under main menu of the Website to check your order status.
What is Getsasta’s Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on the Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Can I Modify the Shipping Address of My Order After It Has Been Placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘Address‘ section which is available under ‘My Account’ menu of the Website.
How Do I Cancel My Order?
Tap on “Orders” section under the My Account menu of the Website and then select the item or order you want to cancel.
I Just Cancelled My Order. When Will I Receive My Refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 2-5 days from the time of order cancellation.