Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please email pictures of the defective item to [email protected] or call at 6362-300-200 within 2 days after order delivery in the case to raise a dispute. Our team will look at each dispute on an individual basis and will make every effort to be fair to both parties.
Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send within 5-6 business days.
1.The customer will be responsible for all shipping, handling costs (Customs charges etc.)
2.Unstitched articles once stitched will not be entertained
3.Our team uses Delhivery, Uber Packages, FedEx and DHL to ship national orders.
4.Refunds will be done only through the Original Mode of Payment.
5.If during delivery, customs duties are applicable, they will be paid in full by the customer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping Returns
To return your product, you should mail your product to: GetSasta.com, Saidabad, Hyderabad, T.S, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation
Our Designs Limited does not offer a “refund” or “money-back guarantee” on purchased items.
Customers paying via Upi, Credit Card, netbanking may cancel the placed order within 24 hours but before receiving the approval/confirmation email.
In case of order cancelation (if the order is not shipped), the order amount will not be refunded back however a coupon of the same value will be provided that can be used to purchase from our website within the next 60 days.
Our Designs Limited may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or pay pal payment is declined.
We do not store Credit card details nor do we share customer details with any 3rd parties
Need help?
Contact us at [email protected] or our number 6362-300-200 for questions related to refunds and returns.